Industry Archives - Page 2 of 3 - RTO 9

Product and Experience Development Training & Skills Programs

A tourism product is what you buy, an experience is what you remember! The following links provide information, resources, and opportunities to guide tourism operators in the development of new or enhanced experiential products.

RTO 9 – Growing Experiential Tourism is a high priority for RTO 9. Not only does it add a new revenue stream for businesses, but it also enhances the slower seasons, creates a competitive advantage, opens the doors to new markets and repeat visitation, and encourages creative usage of existing infrastructure. Most importantly though, Experiential Tourism is attracting travellers who not only love learning new things but care about the destinations and the locals that live there. RTO 9 provides free coaching to help you bring your tourism experience to market.

Destination Canada – Utilizing the Explorer Quotient Toolkit, Destination Canada provides tourism businesses with valuable insights into why and how different people like to travel. Explorer Quotient goes beyond traditional market research of defining people. It looks deeper at individuals’ personal beliefs, social values, and views of the world to learn exactly why different types of travellers seek out entirely different travel experiences. Learn about Explorer Quotient and how to implement the program by developing a strategic plan with an Explorer Quotient authorized trainer.

Gros Morne Institute for Sustainable Tourism (GMIST) – GMIST offers training programs, video recordings and development support services to advance the quality and success of tourism operators and destinations.
With the goal of enhancing the quality and sustainability of tourism experiences, GMIST provides support and training in:
• Sustainable Tourism Practices
• Experiential Tourism
• Tourism Community Development
• Culinary Tourism
• Indigenous Tourism

Culinary Tourism – The Culinary Tourism Alliance helps to build destination’s taste of place by supporting agriculture, viticulture, and aquaculture industries across the culinary tourism value chain. CTA promotes authentic tastes of place by sharing stories with pride and honouring the cultures that create these experiences

Eastern Ontario Agri-Food Network (EOAN) – EOAN shares several routes each season for wanderers curious about where there food comes from putting forward people that work hard into making and offering amazing foods, as well as other activities to fill your day or weekend trips. They’ve done all the work for you! Simply download the trips directly to your phone (or print them) and buckle up. These trips are ideal for couples looking for a romantic weekend getaway, families hoping for a break in the routine as well as retired couples or groups of friends simply looking to create memories to last a lifetime and discover what Eastern Ontario has to offer!

Elevating Canadian Experiences – Winter/Shoulder & Culinary National Program – Explore content ranging from strategy development to practical tools and tips – all designed to help grow and adapt your tourism business as an operator and build tourism capacity in your region as a destination partner. Explore resources in developing and using guidelines, assessing your readiness, goal setting, strategy development and partnering for success. Explore growing agritourism, culinary tourism and multisensory experience development.

The Tourism Cafe – As one of Canada’s leading tourism training companies with a national reputation for experiential travel training that raises the bar on the visitor experience. The Tourism Café employs professional educators with an award-winning, finely-tuned instructional design process that is highly collaborative, inclusive and engaging.

Tourwriter – The future of tourism: travel trends for 2021 and beyond.

Case Studies and Idea Generators: Get your creative juices flowing with these unique success stories

Newfoundland and Labrador – St. John’s Haunted Hike and Lighthouse Picnics, Linkum Tours whale watching and Tour Labrador’s 1-3 night packages.

BC’s Cultural and Heritage Tourism Development – check out the Economuseum story. Economuseums are workshop environments in which goods are produced on a small scale, focusing on the preservation of traditional skills and craftsmanship. U’Mista Cultural Centre – Creating an Aboriginal Cultural Heritage Treasure. How the community of Wells was built into a Creative Arts Community destination.

How the Rise of Experiential Travel Benefits Tour Operators – Crowdriff, article by Julia Manoukian. Experiential travel was once a niche that only appealed to the most adventurous travelers unafraid to jump off the itinerary and truly eat, see, and experience a destination for all that it’s worth. But the digital age has helped bring this kind of travel into the mainstream. More travelers are interested in learning about what’s on the minds of locals or breaking bread with a host family than dining at a Michelin starred restaurant

COVID – 19 Tourism Adaptation Fund

The program is now closed to applications and is fully subscribed.

We’d like to thank all applicants for their interest and applications for this fund. The following information has been retained for reference purposes only.

The Regional Tourism Organization for South Eastern Ontario (RTO 9) is pleased to announce it has received $500,000 in financial support from the Federal Government of Canada as part of The Federal Economic Development Agency for Southern Ontario (FedDev)’s COVID-19 Tourism Adaptation Fund. RTO-9 will administer the funding and distribute to tourism-related businesses located within Leeds & Grenville County, Frontenac County, Lennox & Addington, and Hastings County, in the form of a one-time, non-repayable grant up to a maximum of $20,000.

Through this funding, RTO 9 was able to support 65 businesses with expenses related to the purchase of PPE, e-commerce, and alterations to their business to ensure the health and safety of visitors and staff.

Brockville & Area
Aquatarium
Buell St Bistro

Cedar Valley GC
Keystorm Pub
Richards Coffee House
1000 Islands B&B
Dewars Inn
Sri Isaac Brock

Prescott Golf

Rideau & Area
The Cove
The Green Gecko
Westport Brewing Co

Newboro House
Furnace Falls
Green Gables Vines

Saunders Country
Shawmere Cottages

Seasons of Westport
JJ’s Country Diner
1840 Guest House B&B
Hard Stones Grill

Salamanders
Poplars Resort

Cottage Coffee


1000 Islands Gananoque
Charleston Lake Retreat
1000 Islands Tower

Lennox & Addington
MacKinnon Brothers
Loyalist Golf Club

Napanee Golf Club
Bergeron Estate & Winery
Waterfront River Pub
Five Corner Craft
Topsy Farms
Touch of Wellness
Loyalist Cultural Centre
Loyalist Trading Co
Lakeview Tavern
Thirty-Three Vines
Marble Lake Lodge

Frontenac County
Sharbot Lake Country Inn
The Blue Moose

Bay of Quinte
Batawa Ski Hill
Birdy’s Fine Casual Dining
Parks Creek Retreat
Signal Brewing Co.
Quinte Corner Café
Santorini Medit. Grill
Glanmore Site
Red Rock Canyon
L’Auberge De France
Old Church Theatre
Riverbrake Café
Tomassos Grill
Barcovan Golf
The Brake Room

Lone Star
Orange Julius
Papa John’s
Boston Pizza
Shoeless Joe’s

FedDev Ontario delivers programming to help grow businesses, cultivate partnerships and build stronger communities, offering services to support innovation and economic growth in Southern Ontario under the direction of the Federal Ministry of Economic Development and Official Languages. FedDev recognizes the significant decline in tourism activity for many tourism-dependent communities in South Eastern Ontario as a result of the pandemic, and has provided funding for relief efforts to help offset unforeseen costs incurred. Businesses and organizations who have had to pivot business costs to account for large scale PPE equipment, additional health and safety protocols, expansion of space to accommodate social distancing regulations etc., are all eligible to apply.

Ontario Invests in Safe, Innovative Festivals and Events

2021 Reconnect Festival and Event program recipients announced

The Ontario government is providing $43 million to support 439 festivals and events through the Reconnect Festival and Event Program, representing a record number of supported events in the program’s 14-year history. The Reconnect program (known as Celebrate Ontario prior to the COVID-19 pandemic) was developed to help festival and event organizers adapt to new public health measures with virtual, drive-through, and other safe offerings.

This investment includes $6 million to Celebrate Ontario Blockbuster events which support municipalities and organizations to host large-scale, high-impact signature events that draw significant tourist attendance and increase tourist spending. It is estimated that the impact of 2021/22 Celebrate Ontario Blockbuster and Reconnect Festival & Event Program investment will generate over $1 billion in economic benefit across the province.

Congrats to the following festivals and events that will take place throughout South Eastern Ontario: Cornwall World Junior A Hockey Challenge, Kingston Canadian Festival, Black Creek Rodeo SDG, Comedy County PEC, Cornwall Art Aalk, Film X Design, PEC ICE BOX Art in The Heart of Winter , Kingston Ribfest, Live From the Empire: BOQ, Love Kingston, Music in the Square, Kingston, Open Farms Frontenac County & Kingston, 1000 Islands Cruise and Car Show, The Firelight Lantern festival PEC, Kick and Push Festival Kingston, Brockville The River of Lights, The Six Feet Festival PEC.

For more information on the program, please click here

For the full news release, please click here.

Ideas Labs: Peer-To-Peer Learning

Ready to share ideas? Looking for inspiration as you prepare for tourism in 2021?

If you answered yes, then you’re invited to join Ideas Labs –hosted by RTO9 in collaboration with Tourism Café. 

This isn’t your average webinar. This time the floor is yours! These Ideas Labs are interactive, so come prepared to engage and think out loud. Each of the six-sessions will focus on a single topic, designed to ignite conversations around tactical and practical topics, led by an industry topic specialist.

Please Note – All of the sessions have now passed. You can view the detailed summaries below.

Cultivating Customer Loyalty – A Visitors Lens
Attracting Small Groups Through Adapting Your Offer
Creative Outdoor Space Design for Combatting COVID
Expanding Your Customer Base During the COVID-19 Pandemic 
Festival to Food Hike – A Permanent Visitor Experience Expansion 
Driving Itineraries – Let’s Get Moving 

Over 100 Businesses Have Been Awarded WTTC’s Safe Travels Stamp

The Safe Travels Stamp is an internationally recognized stamp to show that your business has implemented health and hygiene protocols that are aligned with WTTC (World Travel & Tourism Council)  Global Safe Travels Protocols to welcome travellers safely. ⁠

The Stamp helps travellers to identify businesses around the world who have adopted health and hygiene global standardized protocols – so consumers can experience ‘Safe Travels.’⁠

We are encouraging all operators and businesses in South Eastern Ontario to obtain The Safety Stamp of Approval! ⁠Get certified today. 

Here’s a list of all of the businesses as of September 2021 who have obtained their Safe Travels Stamp. Congrats everyone!

Prince Edward County

Huff Estates Winery
Island Retreat Inc.
Karlo Estates Inc.
Lacey Estates Winery
Loyalist Landing B&B
Picton Harbour Inn & Lighthouse Restaurant
Picton Harbour Pontoon Tours
Rosehall Run Vineyards
Sandbanks Retreat Inc.
Stanners Vineyard
The Acres at High Shore B&B
County Retreat
Bailey’s Run Bed and Breakfast
Closson Chase Vineyards
County Buzz Bed and Breakfast
Del-Gatto Estates Ltd.
Escape Camp Picton
Flame and Smith
The Campbell’s Orchards
Trail Estate Winery
Waring House Restaurant & Inn
The Manse Boutique Inn & Spa
Drake Hotel Properties – The Drake Devonshire
Island Retreat Inc
Sandbanks Retreat Inc
The County Retreat
County Sips Wine Adventures
Black Prince Winery
Grange of Prince Edward Vineyard & Estate Winery
Noble Beast Farms
Twin Birch Suites & Cottages
Curious Goat General Store
3 Little Birds Farmhouse
Festival Players of Prince Edward County
County Bike Rentals Inc.
Kingston Olive Oil Co (Picton)
Runaway Rooster B&B + Guest Cottage
Lighthall Vineyards Inc.

Bay of Quinte

Glanmore National Historic Site
Fairfield Inn and Suites by Marriott Belleville
Tomasso’s Italian Grille
Native Expressions
L’il Crow Cabin Courtyard
Old Church Theatre

Kingston

Comfort Inn (Kingston)
Cornerstone Canadian Art & Craft
Black Dog Hospitality Group
Candlewood Suites Kingston West
Delta Hotels by Marriott Kingston
Econolodge Hotel Kingston
Tourism Kingston
Holiday Inn Express & Suites Kingston Central
Holiday Inn Express Kingston West
Holiday Inn Kingston Waterfront
St. Lawrence College
St. Lawrence Cruise Lines
PumpHouse Museum
Quality Inn & Suites Kingston
Lord Nelson Motel
Ramada by Wyndham Kingston & Conference Centre
Kingston City Hall
Kingston Destination Group – Kingston 1000 Islands Boat Lines Ltd.
Delta Hotels by Marriott Kingston
Econolodge Hotel Kingston
Green Acres Inn
Kingston Olive Oil Co.(Kingston)
Maple Leaf Tours
Green Acres Inn
Kingston Olive Oil Co.(Kingston)
County Sips Wine Adventures

Brockville

Aquatarium
1000 Islands & Seaway Cruises
Hucks Marine & Resort
Comfort Inn Brockville
Brockville Tourism

1000 Islands Gananoque

Rockport Boat Line
Rockport Boat Line
Boathouse Country Inn
Cornwall’s Pub & Patio

Cornwall & SDG Counties

St. Lawrence Parks Commission
The Happy Popcorn Co.
The Quirky Carrot
The Spicy Pearl
Truffles Burger Bar
Edward’s Bistro
Eight Zero Zero
ESCA Gourmet Pizza & Bar
Fairy Sweet

Fauxmagerie Zengarry
Glengarry Fine Cheese / Glengarry Cheesemaking Inc.
Auberge Chesley’s Inn
Avonmore Berry Farm
Best Western Parkway Inn & Conference Centre
Rurban Brewing
Rush Hour Escapes
Schnitzels European Flavours
Simply Jennifer
Ramada by Wyndham Cornwall

Lennox and Addington

The Hive & Hearthstone
The Keto Bakery
A.M. Jensen Ltd/ Wilton Cheese Factory
Seasons Fine Foods & Catering
Hard Way Cider Co.
Harvest Brinery

1000 Islands Rideau Canal Waterways

Water Wood Westport Bed & Breakfast
Lazy Loon Lakehouse

Frontenac County

Wintergreen Studios