Free Training - RTO 9

Free Training

List of Courses

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Accelerated Leadership Training Series

OTEC’s new, accelerated leadership training series is designed for tourism and hospitality sector managers and leaders seeking to improve their leadership skills, build their people skills, and advance their careers.

Resiliency & Retention

Customer Service, Resiliency & Retention Training

Whether you are looking for work or already working, HWTC's Resiliency & Retention Training offers a transformative weekend of training designed to equip you with the tools you need to thrive in your professional journey. Get free hands-on learning directly from hospitality industry expert facilitators who have a proven track record in customer service and resilience training.

• Next Session date: September 23-24
• Future start dates: October 21-22

Challenge Factory


This free program will develop Veterans’ civilian career-ready skills and provide content and tools to help Veterans gain situational awareness of small business (under 500 employees) needs and challenges. In parallel, it will facilitate further opportunities for small- to medium-sized business owners and hiring managers to experience firsthand the value of Veteran talent, skills, and problem-solving, while increasing business owner competence in talent attraction, retention, and career management.


KEYS and St. Lawrence College - Our Mate Limited Program

If you currently work on a Ferry or a Tour Boat, the Mate Limited Program will prepare for your general ship knowledge or Navigational Safety exam. This on-line training is a partnership with KEYS and St. Lawrence College.

Training is delivered virtually. Call, text or email to find out more information or visit apply for this program:
Sessions will be held in October and November if there is significant interest from participants.
Call Casey at – 613.929.6265 or email – or for more information.
KEYS at 375 William St., South, Gananoque


Supervisor Training

Become a true and skilled leader while balancing operational needs – do you have what it takes to become a superstar Supervisor? The training provides everything you need to become a people-managing, multi-tasking manager others enjoy working for. From feedback and coaching strategies to inventory control and finances, the Emerit Supervisor training is the most complete training package available in the industry.

Course provided by Emerit

Note: Do not submit payment. Please create an Emerit account first at Click on “Sign Up” at the top right of the page, fill out the required information and enter Group Code RTO9 during your profile set up.