Free High-Demand Training
RTO 9 is supporting tourism and hospitality job-seekers, workers and employers by providing access to training and learning opportunities that focus on high-demand workplace skills. For a limited time, a selection of carefully curated on-demand courses can be taken advantage of for FREE.
Who is this for?
Courses are suitable for people interested in joining the tourism industry, current employees who would like to improve their knowledge and upskill, and those planning a return to work.
How does it work?
Please review the menu of courses and their descriptions and follow the links to our partners’ websites. All listed course costs are covered by RTO 9. Free access is open for a limited time and spaces are capped so please register and complete your course today!
Eligibility
Employers and employees living, working, or searching for employment in the South Eastern Ontario region are eligible for these free courses.
Frequently Asked Questions (FAQ’s)
How do I access the courses?
Please follow the links to our partners’ websites and follow the instructions. Please be sure to open the instruction document for OTEC courses and Emerit Supervisor Training to create your learning account before enrolling.
Is it free?
There is no cost to participants for the courses listed. Payments made for other courses will not be reimbursed.
Menu of Online Courses
Follow the links to our partners’ websites where you can access all the listed courses.
OTEC Courses
Please create an OTEC account first at https://myelearning.otec.org/. Click on “NO, I WOULD LIKE TO CREATE AN ACCOUNT” at the bottom right of the page, fill out the required information and enter Access Code RTO9 during your profile set up.
Emerit Course
Please create an Emerit account first at https://emerit.ca/home. Click on “Sign Up” at the top right of the page, fill out the required information and enter Group Code RTO9 during your profile set up.
List of Courses
Hospitality & Tourism: Industry Fundamentals
Learn about the importance of tourism to the local economy. What are the connections between businesses, the local economy, and the larger tourism industry? Identify the roles and responsibilities of workers within the tourism industry (e.g., chef, server, esthetician, host, housekeeper, bartender, customer service agent, etc.), and learn how they contribute to local tourism.
Course provided by St. Lawrence College
Culinary Basics
Elevate your culinary skills. Discover the appropriate equipment such as pans, pots and food storage to use for different products and appliances. Model proper knife handling technique. Follow a recipe from selecting ingredients, calculating ingredient substitutions and conversions to choosing the appropriate cooking method and technique to achieve the desired result.
Course provided by St. Lawrence College
Housekeeping
How do housekeepers manage to make a room look clean and well presented? You will learn how to promote a positive image and model discretion, respect, and good customer services skills. Choose the appropriate cleaner and equipment for the task, prioritize effective time management and ensure strict attention to detail for a sparkling result.
Course provided by St. Lawrence College
Hospitality & Tourism: Introduction to Customer Service
The hospitality and tourism industry relies on exceptional customer service, and interactions with visitors are a core component of their operations. Learn how to use professional and inclusive communication and behaviour in all visitor interactions (in person, phone, and email). As a customer service professional, learn how to respond to visitor inquiries, questions, and concerns and when to utilize conflict resolution strategies. Describe products and services to visitors in an engaging way. Reflect on personal strengths, and visitor feedback, to identify areas for professional growth.
Course provided by St. Lawrence College
Hospitality & Tourism: Remarkable Customer Service
As a customer service professional, can you maintain brand consistency? What are the various ways the business brand is realized in daily operations. This course will show you how to keep customers engaged while staying true to the company brand, when in person, on the phone, through email and social media. You'll learn how to utilize customer feedback to inform improvement plans that create a positive experience and lasting impression for customers.
Course provided by St. Lawrence College
Service Excellence
OTEC’s Service Excellence is a dynamic, interactive course designed to help you acquire the skills and knowledge necessary to create “wow” service experiences.
Course provided by Ontario Tourism Education Corporation
Service Excellence in COVID
As a service provider, you play a critical part in reigniting customer confidence in tourism and hospitality. This program has been put together to help you deliver exceptional service within the COVID-19 world. It builds on the tools and skills reviewed in OTEC's Service Excellence so that you can continue to create memorable service experiences for your customers during this new reality.
Course provided by Ontario Tourism Education Corporation
Hospitality & Tourism: Post COVID-19 Standards
What sanitation protocols are in effect during the COVID pandemic? Find out which COVID protocols to follow. Monitor COVID symptoms and manage safety protocols, as regulated by businesses and health units.
Course provided by St. Lawrence College
Service EQ
Emotional Intelligence, or EQ, is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, and cope with challenges. This interactive training will provide you with strategies for leveraging and developing your Emotional Intelligence.
Course provided by Ontario Tourism Education Corporation
Conflict Management
Assists leaders in developing their awareness of conflict and the ability to successfully resolve issues to build stronger relationships with enhanced understanding and collaboration.
Course provided by Ontario Tourism Education Corporation
It's Your Shift
This exclusive hospitality training program for creating a safe and welcoming work environment consists of two online learning modules and includes case studies on successful industry practices. Frontline and management teams will be equipped with the knowledge and up-to-date resources they need to implement safe intervention practices.
Course provided by Ontario Tourism Education Corporation
Supervisor Training
Become a true and skilled leader while balancing operational needs – do you have what it takes to become a superstar Supervisor? The training provides everything you need to become a people-managing, multi-tasking manager others enjoy working for. From feedback and coaching strategies to inventory control and finances, the Emerit Supervisor training is the most complete training package available in the industry.
Course provided by Emerit
Note: Do not submit payment. Please create an Emerit account first at https://emerit.ca/home. Click on “Sign Up” at the top right of the page, fill out the required information and enter Group Code RTO9 during your profile set up.