Due to an overwhelming response to the program, please note that the training is available, but the wage subsidy kickback has ended until further notice. Check back for updates.
The TSN9 training program will prepare employees or job seekers for a career in the tourism industry. The program is possible due to a collaboration between Destination Northern Ontario, OTEC – Workforce Innovation, Nature and Outdoor Tourism Ontario, Ontario Employment Service Providers, and RTO 9. BasicallyTourism SkillsNet 9 has been crafted to reshape the trajectory of your career in tourism.
We’ve identified specific workforce labour gaps and crafted a comprehensive training initiative aimed at nurturing job seekers or employees. Seamlessly bridging the gap between talent and job availability, Tourism SkillsNet 9 seeks to connect you with exciting employment prospects across South Eastern Ontario’s vibrant tourism landscape.
This program is made for jobseekers, seasonal workers, or newly-hired employees looking to improve their skills.
Training opportunities are open to as many employees as possible, in order to foster a skilled workforce primed for excellence.
The Tourism SkillsNet 9 (TSN9) Training Guide below includes an overview of the free training that a participant can receive once enrolled in Tourism SkillsNet 9 (TSN9). The Tourism Skills Net RTO 9 training guide provides an overview of the available training programs and courses that are available until March 31st, 2024.
Virtual Instructor-Led Training
Essential Service Excellence Service Excellence encourages participants to go beyond basic customer service and empowers them to create memorable
Hospitality Professionalism Participants will learn about effective communication systems, devices, anticipatory and personalized service in hospitality.
Virtual self-led eLearning
Service EQ This interactive training will provide you with strategies for leveraging and developing your Emotional Intelligence in both your personal life and during your work within the Tourism and Hospitality industry.
Communicating for Excellence
Through this interactive training, you’ll learn how different communication styles influence our behavour and day-to-day situations. Learn how to understand, manage, and leverage emotional intelligence to effectively deal with conflict and relate to others more effectively
The training will prepare you to work in any environment where alcohol is sold, served, or sampled in the province of Ontario. Get ready to learn with short videos, quizzes, text/audio, activities, and games before completing the Final Certification.
This course will help you learn important information about food safety and how to do your job better. It has been designed to meet all of the recommended requirements of the Canadian Food Retail and Foodservices Code and Regulations.
Achieving Service Excellence with De-escalation of problems and issues.
Through this interactive training, you’ll learn how different communication styles influence our behaviour and day-to-day situations. Learn how to understand, manage, and leverage emotional intelligence to effectively deal with conflict and relate to others more effectively.
Anne Awori, Project Manager
RTO 9 South Eastern Ontario
About Regional Tourism Organization (RTO 9)
RTO 9 is a Regional Tourism Organization established in 2010 that is funded by the Ontario Ministry of Tourism, Culture and Sport. RTO 9 actively promotes tourism for the South Eastern Ontario region and works to support and grow the tourism industry through marketing, product development, investment attraction, and workforce development initiatives.
For more information please visit our website: https://rto9.ca/